Our team is ready to help you with anything regarding your account
or the platform as a whole, as well as to assist you on our
Features and Benefits for all businesses. You can reach out for
or in the Contact Us section on the platform.
Frequently Asked Questions (FAQ)
To start using Prodflow, you can click here to create an Admin
account. There, you can create the profile of your company to
upload and share business information within minutes, with no
costs for 30 days. When the Free Trial period ends, or even before
that if you prefer, you can upgrade to one of our subscription
plans with no need to go back to our website. In the Prodflow
platform, go to Settings, than Billing, where you can see all the
subscription plan options and select the one you prefer according
to your business needs. After the payment process, you can keep
using the platform but now with the full experience.
Firstly, go to Groups & Users and create the group you wish to
place your team (e.g.: Marketing team group, Sales group, and so
on). Then, you can click on Manage Invitations to generate a link
you can share to your team members so they join Prodflow. Still in
Groups & Users, you can click on the edit access button of the
group and select which folders they will be able to access and
When you go to Groups and Users you can invite new users as you
separate them into different groups, according to their roles in
the project. You can create a group called "Clients" to place all
of them, or create a group for each client to place their
contacts. To add a new user to the group, click in Manage
Invitations. It will generate an invitation link that you can
share with the client. Your client can download the App and create
their own account there to check your folders and files. They will
only see the documents you gave them permission to.
In the back office platform, go to our Home page, than click in
Customization. There you can select the colors you wish to put in
the platform and in the App, and upload your logo or any other
image to represent your brand identity in the back office version
and in the App for mobile. That way, the back office and the App
will exhibit your company's identity, not ours.
Sustainability is one of our main values and we are proud to help
companies worldwide to switch their workflow to a paperless
process by providing them a software in which they can use to
archive, manage and share all types of business information
without having to print them. The amount of paperwork generated by
a business can be extremely overwhelming, and we are happy to be a
part of what can be a great sustainable initiative towards a more
balanced environment within your company.
Yes. If you wish to use Prodflow for 30 days with no costs click
here. You will not be asked to share any payment information
before trying the platform. All you have to do is create your
account and start using. By the time the Free Trial period is
over, you can decide if you wish to upgrade to a subscription
plan, and only when you choose a subscription plan you will be
asked to register payment information.
Yes. When creating an event in the Schedule page, you can insert
the link to the call in the Description. As soon as possible we
will be releasing the feature to insert this link as clickable as
the current Google Maps link, so you can be realocated to the
platform where the call will be taking place.
Administrators are the ones with access to the back office of the
platform. They can access through the desktop and make all the
changes and uploads necessary. Users can only see the work done by
the Administrators, using the App mobile. Therefore,
Administrators are the ones uploading files, creating groups,
inviting new users, creating events or meetings in the Schedule
and so on; while Users can see the projects to which they were
given access to and receive notifications on upcoming events.
Yes. Go to Organization Profile, then go to Administrators. There
you can see the profiles that have access to the platform as
Administrators, you can also delete anyone you wish to or invite
new administrators to join the organization with the same access
You can set an alarm weeks, days, hours or minutes before the
event time so that your guests receive a notification at the time
you set the alarm when creating the event in the Schedule. If the
event is already created with no alarms, you can edit it just by
clicking on it.
When you go to Project Details you can see a little box that says
Inactive. If you check this box, the software will put this
specific project on hold, meaning that users will not have access
to it anymore. You will not loose any of the information you had
already uploaded in it and you can always reactivate. You only
lose your files when you delete the project.
Yes. When you login to the back office with your Free Trial
account, just go to Settings, than Billing and choose one of our
subscriptions plans and the payment method you prefer. You finish
the payment process and upgrade to a subscription plan within
minutes while keeping the account you were using before during the
Free Trial period.
No. Your Admin account can manage a company with more than one
project. You can always create a new project in the back office
version. However, your account can manage only one company. If you
wish to manage 2 or more companies, you should subscribe to a plan
for each company you wish to work on.
In case you have any questions or issues regarding Prodflow, you
can contact us at [email protected] or through the
platform itself. Go to the Home page of the platform, than click
in About us / Contacts. In the bottom page, you can fill out the
form presenting your questions or issues and we will assist you
with the matter, in 24 hours.
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